Possible cause : Unable to write files to the installation folder Once we have received the above, we will be able to advise you on the next steps.Ĥ. BIN installation files with the file name and file size as shown below. Write "installation error 2" in your email to us.Knowledge Base: Why is the Download Manager not working?ģ.2: If the problem persists, please send the items below to us:.Possible cause : An i nstallation file is missing or corruptedģ.1: If one or more files are missing or corrupted, please follow the instructions in the article below and run the Download Manager again: Possible cause: A previous Lumion installation was foundĪ previous Lumion installation with the same version number was found but could not be uninstalled, for example, Lumion Business Trial (Pro Trial).Ģ.1: To proceed, please uninstall the previous installation of Lumion before running the new Lumion installer again.Ģ.2: If the problem persists, please right-click on Lumion_(VERSION)_LUM(VERSION).exe which is located in the same location as the Lumion Download Manager, and select Run as administrator:Ģ.3: If this does not resolve the problem, please cite "installation error 1" when you request technical support:ģ. Please follow the instructions in the section that corresponds to the error message you are seeing when trying to install Lumion.Ģ. possible causes, refer to sections 2 to 4 below. Knowledge Base: How do you resolve Installer (v2) problems - Download issues?ġ.2: Lumion 9.0.2 through to Lumion 12.0.2.Knowledge Base: How do you resolve Installer (v2) problems - other Download and Installation issues?įor issues relating to downloading and saving the installer files see:.Knowledge Base: How do you resolve Installer (v2) problems - Installation file issues?.Knowledge Base: How do you resolve Installer (v2) problems - Installation issues?. These articles cover things after the files have been downloaded. 1.1: Lumion 12.3 and newer versions, please see these articles for the updated (V2) Installer.
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